Terms of use

Effective 9 November 2026. Provider: Elektraset, s.r.o. Website: elektraset.com. Support: help@elektraset.com.

Service

Counterkeep helps Shopify merchants manage native local pickup deadlines, email reminders, staff-approved resolutions and audit records. You authorize only the actions you configure and explicitly approve. You must verify order, payment and collection status before approving a cancellation or refund. Cancelled orders cannot be restored.

Merchant responsibilities

You are responsible for your pickup policy, customer notices, lawful transactional messaging and applicable consumer/refund rights. Templates are a starting point, not legal advice. Do not use the app to impose undisclosed fees or send marketing. Partial refunds leave orders open and do not restock inventory. Resolve mixed delivery, partially fulfilled and complex payment cases in Shopify.

Subscription

The Counterkeep plan is $12 USD per month with a 14-day free trial and 500 reminder emails per calendar month. Shopify handles approval, billing, taxes and cancellation. There is no free plan, overage charge or automatic tier upgrade. Reminder sending pauses at the limit. Uninstall to cancel future app charges; amounts already billed are governed by Shopify’s billing rules and applicable law.

Availability and limits

Order access is limited to Shopify’s default 60-day history window. Third-party APIs, email routing and platform outages can delay processing. A provider acceptance record is not proof that an email reached an inbox or was read. Keep your own legally required records. No guarantee of pickup, deliverability, inventory outcomes or dispute outcomes is made.

Data protection

We store and process data only to provide the app on the merchant’s instructions. Access is limited to Elektraset. We encrypt personal data at rest and protect it in transit. The privacy policy names the EU app host and AWS SES subprocessors. We notify merchants of breaches without undue delay. We delete relevant records on customers/redact, shop/redact and uninstall within the periods stated in the privacy policy. These terms do not claim that a separate DPA has been signed.

Liability and termination

To the extent permitted by law, the service is provided as available and liability for indirect losses is excluded. Nothing limits mandatory consumer or data protection rights, fraud, or liability that law does not allow us to limit. We may suspend abuse and security threats. You may stop using the service at any time by uninstalling.

Contact

Questions or complaints: help@elektraset.com. We will work with you to investigate using redacted records. These terms may change with notice on this page.