FOR STORES WITH A BUSY PICKUP COUNTER
Local pickup reminders.
A clear next step.
Orders ready for pickup shouldn’t sit behind your counter indefinitely. Set a deadline, follow up by email, and review overdue orders with the whole history in view.
Request a preview →Preparing for the Shopify App Store · $12/month · 14-day trial
THE WORK THAT HAPPENS AFTER “READY”
“We usually leave it up to 30 days, and then cancel but we do send out manual reminders as we don’t get loads”A merchant on r/shopify · source discussion ↗
Counterkeep turns those follow-ups and decisions into a routine your team can see. This is a problem report, not a Counterkeep endorsement.
A ROUTINE, NOT ANOTHER SPREADSHEET
From a waiting order to a considered decision.
Give every order a deadline.
Find native Shopify local pickups across locations. A ready-for-pickup event starts the holding period; confirm the ready date for older pickups.
Send a useful nudge.
Choose up to five email reminder days, edit your message and policy, or send a reminder now. Record provider acceptance and failed attempts.
Review before money moves.
See overdue stock, notes and history. Approve cancellation with a full refund and optional restock, or make a partial refund while keeping the order open.
LESS GUESSWORK AT THE COUNTER
Leave a record your team can follow.
Keep ready dates, reminder attempts, internal notes and resolution decisions together. Download a CSV audit log when you need the history.
No claim that a reminder was read. No invented delivery receipt. You see what the provider accepted and what your team approved.
BUILT AROUND SHOPIFY
Keep the sensitive decisions close.
Counterkeep works inside Shopify admin and refunds through Shopify’s original payment methods. Customer contact details and internal notes are encrypted at rest.
Mixed delivery orders, partly collected orders and complex payments need review in Shopify. There are no automatic fees, SMS messages or automatic financial actions.
ONE PLAN, EVERY WORKFLOW
A small routine for a busy shop.
For florists, bakeries and local retailers whose pickup shelf needs a regular review. Keep your existing pickup scheduling setup; Counterkeep handles the follow-up.
Need only a few reminder emails? A free reminder tool or your own Shopify Flow may be enough. Counterkeep is for the queue, approvals and record that come after.
COUNTERKEEP
14-day free trial. Billed through Shopify.
- Pickup detection, holding deadlines and overdue queue
- 500 reminder emails per calendar month
- Up to five configurable reminder intervals
- Full cancellation/refund with optional restock
- Partial refunds, notes and policy template
- CSV notification and resolution audit export
No reminder overage fees. Reminders pause at the limit. No cap on queue or resolution actions. Shopify’s 60-day order access window applies.
Request a preview →BEFORE YOU GET STARTED
The details that matter.
Will Counterkeep automatically refund a customer?
No. A staff member must review the order, enter its number and approve each financial action. Full cancellations can include restocking. Partial refunds leave the order open and inventory unchanged.
Does it replace my pickup date picker?
No. Counterkeep follows native Shopify local pickup fulfillment orders after they are ready. It does not add checkout scheduling, delivery routes or third-party pickup-point support.
Can it find orders that have waited for months?
The first version reads orders within Shopify’s default 60-day window. It does not request all-order history. Ready dates from before installation need staff confirmation.
How do I know reminders work?
Use Send test email in Timeline & policy to send an immediate email to your own address. Send reminder now works on a ready pickup. Every attempt records provider acceptance or failure; acceptance is not a delivery or read guarantee.
What happens to our data if we uninstall?
Stored order/contact records, notes, audit and sessions are removed when the signed uninstall webhook arrives. We also process Shopify privacy webhooks. See the privacy policy for retention and subprocessors.
Can I try it before the listing is live?
Contact help@elektraset.com for a product preview. Installation is currently limited to the authorized development store. The app has not been submitted to the Shopify App Store.