CHECKED 9 NOVEMBER 2026
Counterkeep and Piko pickup reminders
Piko is a strong choice when reminders are the job. Counterkeep adds a staff review workflow for overdue pickup stock, refunds and cancellation decisions. No migration of your scheduling tool is required.
| What matters | Counterkeep | Piko |
|---|---|---|
| Monthly price | $12, 14-day trial | Free (50 emails), Basic $8 (600 emails + 30 WhatsApp), Starter $15, Standard $39. Source |
| Reminders | Email; 500 per calendar month; five reminder intervals | Email and WhatsApp; custom schedules and localized templates. Source |
| Cancellation / refund workflow | Staff-approved full cancellation and optional restock; partial refund while keeping order open | Not advertised on the checked listing; confirm with Piko before switching. Source |
| Evidence | Internal notes, provider acceptance/failure records, resolution audit and CSV export | Queue and template management advertised; resolution audit export not specified. Source |
Why the problem matters
“Our customers used to forget about their orders for months and fill our warehouse.”
The Daily Wine, in a Piko review dated 9 June 2025. This supports the pickup follow-up problem and praises Piko’s solution; it is not an endorsement of Counterkeep.
Who should consider Counterkeep?
Stores that regularly review overdue pickup stock and need approval steps plus a searchable record of why they refunded or cancelled. Counterkeep currently reads the last 60 days of orders and requires staff confirmation for old ready dates.
Who should stay with Piko?
If your need is email-only reminders at low volume, a free plan may be better value. Choose Piko when WhatsApp, customer-language templates or its custom-domain options matter. Counterkeep does not provide those features.
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